Terms & Conditions

 

FEATHER & BONE TERMS & CONDITIONS

BY ORDERING PRODUCTS FROM OUR WEBSITE, YOU CONFIRM THAT YOU ACCEPT OUR TERMS & CONDITIONS

GENERAL

We' or 'Us' means Feather & Bone and/or its affiliates.

PRICES

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, in accordance with standard industry practice. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of our suggested retail price for each of the items included in the set. With respect to items sold by Feather & Bone, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. All our prices are shown in US Dollars. The cost of our ingredients & packaging materials vary and we therefore reserve the right to change our product prices without prior notice. This does not apply to orders already placed & paid in full.

CONDITIONS OF SALE

All orders will be processed & dispatched upon receipt of payment.

PRODUCT DESCRIPTION

Feather & Bone attempts to be as accurate as possible. However, Feather & Bone does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Feather & Bone itself is not as described, our 100% SATISFACTION GUARANTEE shall apply. Whilst every effort is made to accurately describe our products, there may be slight variation in product color, packaging design or specification. We endeavor to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes.

This is a Face Wash Soap. Natural skin care products are not a medication. Any recommendations accepted by a purchaser are accepted entirely at the purchasers’ risk.

Ingredients: Sandalwood, Fuller’s Earth, Starch and Silicon Dioxide (Silica).

Warnings:

For external use only.

Keep Out of Reach of Children and Animals.

Do not eat: If swallowed, get medical help or contact a Poison Control Center right away.

Avoid contact with eyes. If contact occurs, flush thoroughly with water.

Use at your own risk.

Contact your doctor or professional if any concerns before use.

How To Use:

Step 1: Pop one tablet and place in the palm of your hand

Step 2: Using your hand add 5-10 drops of water as needed and apply pressure on tablet to break to form a paste

Step 3: Scoop paste from palm to massage/apply on full face and wash face

PAYMENT

We accept online payments by credit or debit cards using Stripe.

POSTAGE & PACKING

Domestic and International: You may be additionally charged service fees, duties and/or taxes by your local postal service and/or government for your order as it is coming from outside of your country. Any duties and/or taxes charged by your postal service and/or government are your sole responsibility. Unfortunately, we are not able to calculate what duties and/or taxes are applicable for each specific country.

Postage will be charged as stated on the website, unless otherwise arranged with the customer. We reserve the right to change & amend our postage prices. For details of our current postage rates and related shipping conditions, please refer to our shipping page.

UNDELIVERED / RETURNED PACKAGES

It is the customer's responsibility to make sure the delivery address is entered in full (including apartment/flat number, security entry code etc.), and that the address is complete and post/zip code are correct at the time the order is placed. When the delivery address is a company address, the company name must also be entered, along with the name of the recipient.

If an error has been made when placing the order, Feather and Bone is unable to process any refunds until the initial order has been sent back to our warehouse.

If your products are returned back to us, we reserve the right to charge you for the costs incurred for the shipping of your parcel.

Should you decide to have your order re-send, please note we will request payment of the applicable shipping fee before sending your order for the second time.

Should you decide to request refund, we will refund the cost of the products only, minus the actual cost we've incurred for the shipping.


CHANGES TO ORDERS

Once an order has been placed we are not able to add to it or combine it with another order. The only change we can do for you is cancel it completely providing it has not been dispatched.

RETURNS, DAMAGED GOODS & CANCELLATIONS

- If you change your mind and wish to return a product, you must notify us of your intention within 7 days of receiving your order.

- We can only accept UNUSED products for refund, providing they are returned to us in unopened blister pack and within 14 days of receiving your order. In order to return an item, you may email us at support@featherandboneco.com to request a return authorization and instructions on how to send your product back to us and or to receive credit. In your email, please fill in the subject as "Return Request" and in the body of your email, include your full name, Order Number, phone number where you can be reached, and the reason you are requesting a return or credit. Returns will neither be accepted nor refunded without a previously issued Return Authorization number from our Customer Service department. When sending an item(s) back to us, please note (on the original packing slip or sales invoice) your Return Authorization number, which item(s) you are returning, and whether the item(s) is or are either unopened used. If you have had an allergic reaction, please describe what happened on the packing slip. Please also write "Att: Returns dept." and your Return Authorization number on the outside of the shipping container.

- All return costs will be the customer’s responsibility, unless you are returning a faulty product. Please note: shipping charges on returns are non-refundable. If you use a mailing label we send you and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund or credit. The amount deducted will be equivalent to our standard shipping cost for that item. Your credit card will be credited for a refund within 30 days of our receiving your return shipment or otherwise approving a credit. We do not offer exchanges at this time. If you wish to return an unopened item in its original condition/packaging and would like an exchange, please follow the above procedure to return it to receive a refund. You may place a new order for the new item(s) you want at any time.

All returns and credits are subject to our final approval.

- Please note Refund Exclusions section below.

DAMAGED / INCORRECT GOODS:

- If we shipped you the wrong item or quantity by mistake, we will re-ship the correct item(s) to you at no additional cost. If we have shipped an incorrect item to you, we will pay the cost for you to ship that item back to us. If the item arrived damaged, you must notify us within 3 days of receipt by email at support@featherandboneco.com in order to receive a replacement at no additional cost. We may request that you to ship the damaged item back to us at our expense. If individual items purchased together at a special price as part of a 'kit' are returned for a refund, the amount refunded shall be determined by deducting the regular prices (in effect on the date the order was placed) of items retained by the buyer from the special price originally paid for the kit (unless the items are being returned due to a shipping error or damage).

- We accept no responsibility for goods damaged in transit, though it is at our discretion that we may send you a replacement. All orders are checked carefully before dispatch & products included are marked off on a couple of print outs to minimize the chance of a product missing from your parcel. Please check your package carefully before using or contacting us.

CANCELLATIONS:

- You may cancel your order at any time before dispatch.

- For annual subscriptions: There is no cancellation fee, however you will have to pay the difference between the refill price and the full priced box for the months you received the refill for.

REFUND EXCLUSIONS:

- We will not refund the shipping fees and the relevant fee for overseas orders WILL NOT be refunded.

- The used products will not be accepted for refund.

RISK OF LOSS

All items purchased from Feather & Bone are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

SUITABILITY OF PURPOSE

We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied.

PRODUCT STORAGE

All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer's incorrect storage conditions ie, exposure to direct sunlight, frost, humidity or heat etc. The customer should ensure that the products are kept in cool and dry conditions.

HEALTH & SAFETY

We do not accept responsibility for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt. Pregnant customers and those on medication are urged to check suitability of our products with their doctor or professional. By purchasing our products you recognize and accept the fact that that some natural ingredients may still cause sensitivity in susceptible individuals and that Feather & Bone will not be held responsible for such occurrences. We encourage new customers & those with sensitive skin to perform a patch test on the skin for possible reactions or check with doctors or professionals.

We encourage you to consult with your doctor or professional regarding any allergies or concerns you may have before using the product. By ordering our product you recognize and accept the fact that that some natural ingredients may still cause sensitivity in susceptible individuals and that Feather & Bone will not be held responsible for such occurrences. We encourage those with sensitive skin perform a patch test on the skin for possible reactions before using or consult with doctor or professional before use. If you experience any side effects please stop using the product immediately and contact your doctor or professional or call 911 immediately. By ordering our product you accept responsibility to check with a professional before using the product that may interfere with drugs or medical conditions.

The information provided herein is not intended to diagnose, prescribe, or treat any illness or medical condition and is freely provided for informational purposes only and is not intended to replace the advice of professionals. In no event will we be liable for any reaction to the use of product or in connection with, the use of this website.

Feather & Bone accepts no responsibility for incorrect use of information or products.

Products and Services for Personal Use

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Site; however we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

This Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

PRIVACY

Please see our PRIVACY & SECURITY policy, which also governs your visit to featherandboneco.com, to understand our practices.

The privacy and security of your personal information is our priority. Feather & Bone is committed to protecting your privacy and will never disclose your personal details to anybody. We use the information you provide to complete orders, keep you informed of the progress of your order & to send you further information. If you register your e-mail with us for our newsletter or for new product updates, your e-mail address will never be passed on to third parties.

ELECTRONIC COMMUNICATIONS

When you visit featherandboneco.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT/ Intellectual Property

All information and content available on this site and its look and feel, including but not limited to trademarks, such as service marks, features, functions, text, graphics, logos, button icons, images, digital downloads, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is the property of Feather & Bone, subsidiaries, our affiliates, partners or licensors, and protected by United States and international copyright laws including laws governing copyrights and trademarks. The compilation of all content on this site is the exclusive property of Feather & Bone and protected by U.S. and international copyright laws. All software used on this site is the property of Feather & Bone or its software suppliers and protected by United States and international copyright laws.

As required under applicable law, neither the Content nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

TRADEMARKS

Featherandboneco.com, Feather & Bone, Face Gems and other featherandboneco.com graphics, logos, page headers, button icons and scripts are trademarks, registered trademarks or trade dress of Feather & Bone in the U.S. and/or other countries. Feather & Bone’s trademarks and trade dress may not be used in connection with any product or service that is not Feather & Bone’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Feather & Bone. All other trademarks not owned by Feather & Bone that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Feather & Bone.

PATENTS

Feather & Bone Face Gems is patent pending.

LICENSE AND SITE ACCESS; Use Restrictions

Feather & Bone grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Feather & Bone. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Feather & Bone. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Feather & Bone without express written consent. You may not use any meta tags or any other "hidden text" utilizing Feather & Bone’s name or trademarks without the express written consent of Feather & Bone. Any unauthorized use terminates the permission or license granted by Feather & Bone. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of featherandboneco.com so long as the link does not portray Feather & Bone, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Feather & Bone logo or other proprietary graphic or trademark as part of the link without express written permission.

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the Site. You understand and agree that you will not do or attempt to do or cause any third party to do or attempt to do any of the following in connection with your use of the Site:

Frame or utilize framing techniques to enclose the Site or any portion thereof;

Use any meta tags, “hidden text”, robots, spiders, crawlers, or other tools, whether manual or automated, to collect, scrape, index, mine, republish, redistribute, transmit, sell, license or download the Site, Content (except caching or as necessary to view the Site), or the personal information of others without our prior written permission or authorization;

Make any use of the Site or any Content other than for personal use;

Modify, reverse engineer or create any derivative works based upon the Site or any Content;

Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;

Stalk” or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way;

Intentionally violate any applicable local, state, national or international law;

transmit, upload, post, e-mail, share, distribute, reproduce, or otherwise make available any software viruses, malware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the Site; and/or

Engage or make any unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of “spam.”

We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to the Site (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages (as determined in our sole discretion); (v) may not portray us or our products or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and/or (vi) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.

Any unauthorized use by you of the Site or any and/or all of our Content automatically terminates the limited licenses set forth in this without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

Your Obligations and Responsibilities

By accessing or using the Site or any Content, you agree that you will comply with these Terms and Conditions and any warnings or instructions on the Site. You agree that when accessing or using the Site or any Content, you will act in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to us, our parents, subsidiaries, affiliates, partners or licensors.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If there has been an unauthorized use of your password or account, please notify us immediately. You are responsible for providing and maintaining current, complete, accurate and truthful information on your account. You agree to accept responsibility for all activities that occur under your account, username and/or password. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may cancel your account with us at any time by emailing us at support@featherandboneco.com. If you are under 18, you may use the website only with involvement of a parent or guardian. Feather & Bone reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in our best interest to do so.

Third Party Links/ OTHER BUSINESSES

We are not responsible for the content of any third party sites even if they are linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our parents, subsidiaries, affiliates or partners of the referenced content, product, service, or supplier. You use and access of these third party websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of the third party websites or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such websites, including without limitation, their privacy policies and terms and conditions. You should carefully review the privacy policies and terms and conditions of the third party websites you visit. Parties other than Feather & Bone provide services, and in addition, we provide links to the sites of certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Feather & Bone does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other terms of use.

Special Features, Functionality and Events

The Site may offer certain special offerings or events (such as contests, sweepstakes or other offerings) which may be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions. If you choose to take advantage of these offerings, you agree that your use of those offerings may be subject to such additional or separate terms of use, rules and/or policies.

User Content

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.